Shipping policy

Q: What does shipping cost?

Shipping options for US orders:Standard: free on orders of $30 or moreEconomy: $5.99Express: $12.00Furniture, mattresses, rugs, dining sets and other oversized items move as freight rather than parcel, so their shipping is quoted at checkout instead of on the flat rates above. International shipping is also calculated at checkout.Whatever your cart contains, the rates available to you are shown at checkout before you pay, and there is never a separate charge afterwards. Every order is tracked.

Shipping

The short version

Standard shipping is free on US orders of $30 or more. Under $30, Economy shipping is $5.99. Express is $12. Everything is tracked. Most US orders arrive in 2–7 days. A handful of items ship from overseas and take 8–14 days. We also ship selected products to Canada, Mexico, the Caribbean and Europe — see International below.

What shipping costs

Service	Cost	Speed
Standard	Free on orders $30 and over	5–8 business days
Economy	$5.99	5–8 business days
Express	$12	2–4 business days

These rates apply to US addresses.

Large and oversized items

Furniture, mattresses, rugs, dining sets and other bulky items are quoted at checkout rather than shipped on the flat rates above. These move as freight, not parcel, and the cost genuinely depends on the item and where you are — we would rather show you the real number before you pay than advertise one flat rate that would be wrong for a mattress or a set of dining chairs.

You do not need to work out which is which. The rates available for your cart are shown at checkout, before payment, and there is never a separate charge afterwards.

Where your order ships from

We don't hold stock. Snagged Goods is an independent retailer, and every order is packed and dispatched by the supplier who holds the product. That is how our supply partnerships are set up, and it is why we can carry a range this wide without a warehouse behind it.

Most of our suppliers are in the United States, so most parcels move on ordinary domestic timelines. A few products come from overseas factories, and those take longer. We would rather tell you which is which than quote you one optimistic number for everything.

If an order contains products from more than one supplier, it arrives in separate parcels with separate tracking, and the shipping shown at checkout covers all of them. Nothing has gone wrong.

Timing

Lane	Processing	Transit
US supplier (most of the catalog)	1–2 business days	2–7 days
Overseas supplier	1–3 business days	8–14 days
International delivery	1–3 business days	7–21 days depending on destination

Tracking is emailed as soon as a number exists. On the overseas lane it can sit quiet for the first few days while the parcel changes carriers — that is normal, not a lost order.

These are the windows we work to, not guarantees. Weather, customs and peak periods move them.

International orders

We ship a selected part of our catalog to Canada, Mexico, the Caribbean, Central America and most of Europe. The free, Economy and Express rates above are for US addresses; international shipping is calculated at checkout.

Not every product ships everywhere. Several of our suppliers dispatch within the United States only, so their products are available to US addresses alone. You do not need to work out which is which — if a product cannot be delivered to your country, no shipping rate will appear for it at checkout. If your cart mixes an internationally available product with a US-only one, checkout will not offer a rate until the US-only item is removed.

All prices on this site are in US dollars.

Import duties, taxes and customs fees

Domestic US orders: the price you see at checkout is the price you pay us. There is never anything extra due on a domestic parcel.

On our overseas supplier lane into the US, a US import or handling charge can occasionally be raised by the carrier. If that happens, we reimburse it. Pay the carrier so your parcel is released, send us the receipt through our contact page, and we refund it in full to your original payment method.

International orders are shipped Delivered Duty Unpaid (DDU). This means we do not collect import duties, VAT, GST or customs handling fees at checkout. Your country may charge them, and where it does, those charges are your responsibility and are payable to the carrier or customs authority before delivery. They are set by your government, not by us, and we cannot calculate or refund them.

If a parcel is refused or abandoned at customs and returned to the supplier, we will refund the price of the goods once it is received back. Outbound shipping and any customs charges incurred are not refundable in that situation.

Delivery timelines above do not include time a parcel spends in customs, which is outside our control.

If something goes wrong

Tracking stalled for more than 10 days, parcel marked delivered but nothing arrived, or the box turned up damaged — contact us. We will chase the carrier and, if it cannot be resolved, replace or refund the order. See Returns & Refunds.

The questions people actually ask

Do you make this yourselves?

No. Snagged Goods is an independent retailer — we do not manufacture anything we sell. Every product here is made by someone else, and we carry it under a supply arrangement with that maker, their brand, or their distributor. Where a product carries a brand name, we sell it as an independent reseller, and the listing says so plainly.

So why is it cheaper here?

Because we buy at the moment the price drops. Popular products quietly come down all the time — a sale run, a new production batch, a supplier clearing stock, a model changeover — and shoppers almost never hear about it. Finding those moments is our whole job. Our price is what we actually paid plus our own margin, and when our cost goes back up, so does our price.

How long until it turns up?

It depends which supplier it ships from. Most of what we sell is held by a US supplier and arrives in 2–7 days. A few products come from overseas and typically take 8–14 days. Everything is tracked from the moment it ships. If an order mixes the two, it arrives in separate parcels with separate tracking.

What does shipping cost?

Shipping options for US orders:

Standard: free on orders of $30 or more
Economy: $5.99
Express: $12.00

Furniture, mattresses, rugs, dining sets and other oversized items move as freight rather than parcel, so their shipping is quoted at checkout instead of on the flat rates above. International shipping is also calculated at checkout.

Whatever your cart contains, the rates available to you are shown at checkout before you pay, and there is never a separate charge afterwards. Every order is tracked.

Is there a warranty?

Some products come with the manufacturer's own warranty. Where one exists, the listing names the manufacturer — and it is theirs to honor, not ours. We do not add a warranty of our own on top, and we will not imply one.

What we promise on every order, warranty or not: thirty days to send it back for any reason, and a replacement or refund if it arrives faulty or not as described.

What if it arrives damaged or faulty?

Email us with your order number and a photo or short video. We will replace it or refund you in full, whichever you prefer, and you will not pay return shipping. In most cases we will not ask you to send the item back at all.

Can I return it if I just don't like it?

Yes — thirty days from delivery, in the condition it arrived in and with its packaging. Contact us first and we will issue a return authorization along with the correct return address, since returns go back to the supplier who dispatched your order rather than to a single address. On a change-of-mind return you cover the cost of sending it back.

Are the specifications on this page verified?

They are supplier-stated, and labeled that way. Where we have not measured something ourselves we do not claim we have, and where the supplier publishes nothing, the listing says nothing rather than filling the gap with a plausible-looking number. If a figure turns out to be wrong, tell us and we will correct the page.