Returns & Refunds

The short version

30 days, any reason. If it's faulty or not as described, we replace or refund it and you don't pay return freight.

Changed your mind

You have 30 days from delivery. Contact us first so we can issue a return authorization — parcels sent back without one are hard to match to an order. The item needs to be in the condition it arrived in, with its packaging.

For a change-of-mind return you cover the cost of sending it back. Once it arrives we refund the purchase price to your original payment method, usually within 5 business days of receipt.

Where returns go

Because we hold no stock of our own, returns go back to the supplier facility that dispatched your order rather than to a single address. The correct return address is issued to you in writing with your return authorization — which is why we ask you to contact us before shipping anything back. Different items in the same order can have different return addresses.

Faulty, damaged, or not what the listing described

This one is on us. Contact us within 30 days with your order number and a photo or short video of the problem. We'll either send a replacement or refund you in full, whichever you prefer. You will not pay return shipping, and in most cases we won't ask you to send the item back at all.

Wrong item, missing item, or a parcel that never arrived

Tell us and we'll fix it — replacement or refund, your call. Don't wait out the 30 days if tracking has clearly gone wrong; get in touch early and we'll chase the carrier.

What we can't take back

  • Items returned after 30 days from delivery.
  • Items damaged after delivery through normal wear or accident.
  • Items returned without their packaging where that packaging is part of the product.

Cancelling an order

If the order hasn't been dispatched yet, contact us and we'll cancel it and refund you in full. Once a supplier has handed the parcel to a carrier we can't recall it — at that point it becomes a return.

Manufacturer warranties

Where a product carries a manufacturer's warranty, that warranty is the manufacturer's to honor, not ours. Our own promise — 30 days, any reason — runs alongside it and does not replace your rights under applicable US consumer law.

How to start

Use our contact page with your order number and what's wrong. A real person reads it. We aim to reply within one business day.