Question 1

Do you make this yourselves?

Accepted Answer

No. Snagged Goods is an independent retailer — we do not manufacture anything we sell. Every product here is made by someone else, and we carry it under a supply arrangement with that maker, their brand, or their distributor. Where a product carries a brand name, we sell it as an independent reseller, and the listing says so plainly.

Question 2

So why is it cheaper here?

Accepted Answer

Because we buy at the moment the price drops. Popular products quietly come down all the time — a sale run, a new production batch, a supplier clearing stock, a model changeover — and shoppers almost never hear about it. Finding those moments is our whole job. Our price is what we actually paid plus our own margin, and when our cost goes back up, so does our price.

Question 3

How long until it turns up?

Accepted Answer

It depends which supplier it ships from. Most of what we sell is held by a US supplier and arrives in 2–7 days. A few products come from overseas and typically take 8–14 days. Everything is tracked from the moment it ships. If an order mixes the two, it arrives in separate parcels with separate tracking.

Question 4

What does shipping cost?

Accepted Answer

Shipping options for US orders:Standard: free on orders of $30 or moreEconomy: $5.99Express: $12.00Furniture, mattresses, rugs, dining sets and other oversized items move as freight rather than parcel, so their shipping is quoted at checkout instead of on the flat rates above. International shipping is also calculated at checkout.Whatever your cart contains, the rates available to you are shown at checkout before you pay, and there is never a separate charge afterwards. Every order is tracked.

Question 5

Is there a warranty?

Accepted Answer

Some products come with the manufacturer's own warranty. Where one exists, the listing names the manufacturer — and it is theirs to honor, not ours. We do not add a warranty of our own on top, and we will not imply one.

What we promise on every order, warranty or not: thirty days to send it back for any reason, and a replacement or refund if it arrives faulty or not as described.

Question 6

What if it arrives damaged or faulty?

Accepted Answer

Email us with your order number and a photo or short video. We will replace it or refund you in full, whichever you prefer, and you will not pay return shipping. In most cases we will not ask you to send the item back at all.

Question 7

Can I return it if I just don't like it?

Accepted Answer

Yes — thirty days from delivery, in the condition it arrived in and with its packaging. Contact us first and we will issue a return authorization along with the correct return address, since returns go back to the supplier who dispatched your order rather than to a single address. On a change-of-mind return you cover the cost of sending it back.

Question 8

Are the specifications on this page verified?

Accepted Answer

They are supplier-stated, and labeled that way. Where we have not measured something ourselves we do not claim we have, and where the supplier publishes nothing, the listing says nothing rather than filling the gap with a plausible-looking number. If a figure turns out to be wrong, tell us and we will correct the page.

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